ANALISA KEPUASAN MASYARAKAT TERHADAP KINERJA PELAYANAN KANTOR CAMAT KECAMATAN SAROLANGUN

- Dahmiri

Sari


   This Research showing there are 3 (three) dimensions in good categories which are; the service procedure,the ability of service workers,and tehe environment safety. There are two ungoods dimensions; the fairness to get service, and the fairness to knowing how the service’s cost. There are nine dimensions are being in less condition  those are ; term of service, clarity of the service workers, the disciplinary of service workers,the responsibility of service workers, the speed of service, the hospitality of service, and the fairness of the service cost,certainty of service schedule and the comfortable of the environmental. 

Kata Kunci


community satisfaction; performance; service community

Teks Lengkap:

PDF

Referensi


Thoha, Miftatah. 2001. Perilaku Organisasi Konsep Dasar dan Aplikasinya. Jakarta : PT. Grafindo Persada

Triguno. 2005. Budaya Kerja ( Falsafah, Tantangan, Lingkungan Yang Kondusive, Kualitas dan Pemecahan Masalah ). Cetakan Kelima. Jakarta : PT Golden Trayon Press

Gerson, Richard F. 2002. Mengukur Kepuasan Pelanggan, Terjemahan. Jakarta : PPM

Kottler, Philip and Amstrong, Gary .2001. Dasar-dasar Pemasaran. Edisi Kesembilan. Jakarta : Indek

Keputusan Menteri Pendayagunaan Aparatur Negara Nomor 81 Tahun 1993 Tentang Pedoman Tatalaksana Pelayanan Umum.

Kepmen PAN No. 63/ KEP/ M.PAN/ 7/ 2003 Tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat Unit Pelayanan Instansi Pemerintah.

Kepmen PAN No. 25/ KEP/ M.PAN/ 2/ 2004 tentang Pedoman Umum Penyusunan Indeks Kepuasan Masyarakat Unit Pelayanan Instansi Pemerintah.


Article Metrics

Sari view : 0 times
PDF - 0 times

Refbacks

  • Saat ini tidak ada refbacks.